Coach Boutique Team Lead

Location
Seniority Supervisor
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Coach Lead Supervisor in New York — supervise boutique sales teams, drive client experience and achieve store KPIs at Coach New York.

Overview

Coach is an American luxury fashion house renowned for leather goods, handbags and accessories. Operating globally, Coach is part of Tapestry, Inc., a parent company that houses multiple premium lifestyle brands. The brand blends contemporary design with heritage craftsmanship and maintains a retail organisation focused on elevated client service and brand storytelling.

Role & Responsibilities

  • Lead, mentor and motivate the sales team to achieve and exceed store KPIs and individual targets.
  • Deliver a differentiated luxury client experience through active clienteling, personalised service and post-sale follow-up.
  • Coach associates on product knowledge, selling techniques and visual standards; provide regular performance feedback and training.
  • Oversee floor operations including merchandising, stock replenishment, inventory control and loss-prevention procedures.
  • Support store management with opening/closing procedures, cash handling, daily reconciliations and administrative tasks.
  • Drive local execution of global brand initiatives, promotions and visual merchandising directives to ensure brand consistency.
  • Manage staffing needs, daily scheduling and shift coordination to optimise coverage during peak trading periods.

Qualifications

  • Proven supervisory experience in luxury or premium retail, with a track record of delivering sales results.
  • Strong leadership and coaching capabilities with the ability to develop frontline talent.
  • Exceptional interpersonal and communication skills; customer-centric orientation.
  • Flexible availability including weekends, evenings and public holidays as required by retail trading patterns.
  • Legal eligibility to work in the country of hire.

Skills

Clientelling and relationship management Visual merchandising and product presentation Inventory control and loss-prevention practices Coaching, performance management and team development Retail POS systems CRM platforms (e.g., Salesforce) Microsoft Excel

Experience

Several years of retail experience with at least 1–2 years in a supervisory or lead role within a luxury or premium brand environment, demonstrating consistent achievement of sales targets and team leadership.

Education

High school diploma or equivalent; further education in business, retail or hospitality is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a design-led, client-focused culture that values craftsmanship, inclusivity and professional growth. The retail environment emphasises mentorship, collaborative teamwork and delivering a refined customer experience consistent with a global luxury brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.