Coach Boutique Sales Representative
Coach — Sales Associate in New York, NY. Drive luxury retail sales, deliver personalized client service and maintain boutique standards.
Overview
Coach is an American luxury accessories and lifestyle house known for leather craftsmanship and contemporary design. The brand operates globally and is part of Tapestry, Inc., a multi-brand luxury group; as an employer it emphasizes product quality, customer experience and career mobility across retail, wholesale and corporate functions.
Role & Responsibilities
- Deliver exceptional, personalized service to high-value and new clients through active clienteling and follow-up to drive repeat business and lifetime value.
- Achieve and exceed individual and store sales targets and KPIs through consultative selling and product storytelling.
- Execute visual merchandising and floor standards to maintain the brand image, including window displays, fixture styling and stock presentation.
- Process transactions accurately using the store POS and CRM systems; handle returns, exchanges and gift services in line with policy.
- Maintain product knowledge across handbags, leather goods, ready-to-wear and accessories; communicate provenance and craftsmanship to clients.
- Support inventory management tasks including stock replenishment, cycle counts and shrink prevention procedures.
- Contribute to team performance by sharing client insights, collaborating with the store manager on local marketing initiatives and supporting events.
- Uphold loss-prevention, health & safety and brand compliance standards at all times.
Qualifications
- Proven retail sales experience; 1+ years in luxury or premium retail preferred.
- Demonstrated track record of meeting or exceeding sales targets and building repeat client relationships.
- Excellent interpersonal skills with a service-oriented, client-first mindset.
- Flexible availability including evenings, weekends and holiday periods.
- Right to work in the hiring country and ability to comply with company policies.
Skills
Experience
Typically requires at least one year of retail or customer-facing sales experience; prior luxury or premium-brand experience is strongly preferred and advantageous for immediate impact on sales and client acquisition.
Education
High school diploma or equivalent; further education in retail, hospitality or fashion is advantageous but not required.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach blends heritage craftsmanship with contemporary sensibility, fostering a retail culture that prizes client service, design appreciation and commercial rigor. Employees benefit from a fast-paced, collaborative boutique environment with clear pathways for development within the wider Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.