Coach Boutique Sales Consultant

Location
Seniority Entry-Level
Posted ✦ Today
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Coach seeks a Sales Associate in New York, NY to deliver exceptional client service and drive boutique sales.

Overview

Coach is an international luxury accessories and lifestyle brand known for its leather goods and modern American styling. As part of the Tapestry group, Coach operates a global network of boutiques and emphasizes craftsmanship, elevated client service and curated retail experiences.

Role & Responsibilities

  • Deliver exceptional, personalized client service that reflects the Coach brand and drives long-term client relationships and loyalty.
  • Achieve and exceed individual and store sales targets through active selling, product knowledge and clienteling.
  • Execute visual merchandising and store presentation standards to maintain a premium boutique environment.
  • Operate POS systems accurately, manage transactions, returns and exchanges, and maintain daily cash-handling procedures.
  • Build and maintain client records using CRM and clienteling tools to drive repeat business and targeted outreach.
  • Manage stockroom operations, inventory replenishment and assist with receiving and stock audits.
  • Support loss-prevention procedures and store security protocols while adhering to brand policies and operational guidelines.
  • Participate in store events, product launches and team trainings as required.

Qualifications

  • Proven ability to provide high-calibre client service in a retail or luxury environment.
  • Strong communication and interpersonal skills with a polished, professional presence.
  • Availability to work a flexible schedule including evenings, weekends and holidays.
  • Reliable, punctual and able to meet physical demands of a retail role (standing, merchandise handling).
  • Legal authorization to work in the United States.

Skills

Clienteling CRM POS systems Visual merchandising Cash handling Inventory management Loss prevention Product knowledge (leather goods and accessories)

Experience

Typically 1–2 years of retail sales experience; experience in luxury or premium brands strongly preferred. Demonstrated track record of meeting sales targets and retaining clients is advantageous.

Education

High school diploma or equivalent required; college coursework or degree in business, fashion or a related discipline is a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a client-first retail culture that values craftsmanship, creativity and professional development. Teamwork and continuous learning are emphasized within a fast-paced, service-oriented boutique environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.