Coach Boutique Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach Sales Associate in New York, NY — join Coach as a Sales Associate delivering personalised luxury service in a flagship boutique.

Overview

Coach is an American luxury fashion house known for its heritage in leather goods and accessories. The brand operates globally within the Tapestry group and combines artisan craftsmanship with contemporary design across boutiques and wholesale channels.

Role & Responsibilities

  • Deliver personalised client service and cultivate long-term relationships through proactive clienteling and follow-up communications.
  • Achieve and exceed sales targets through consultative selling and upselling of product assortments.
  • Maintain exceptional boutique standards including visual merchandising, window presentation, and housekeeping.
  • Operate point-of-sale systems accurately; process transactions, returns and exchanges while ensuring cash-handling integrity.
  • Manage inventory activities: receive, replenish and cycle-count stock; liaise with stockroom and store leadership on replenishment needs.
  • Provide expert product knowledge across leather goods, ready-to-wear and accessories; advise clients on care and product provenance.
  • Support store events and product launches, including VIP appointments and private shopping experiences.
  • Adhere to loss-prevention protocols, brand compliance and corporate policies at all times.

Qualifications

  • Proven interpersonal skills with a track record of delivering high-quality customer service.
  • Previous retail experience; experience in luxury or premium fashion brands strongly preferred.
  • Strong numeracy and accuracy for transaction processing and stock control.
  • Availability to work retail schedules including evenings, weekends and peak holiday periods.
  • Legal authorization to work in the hiring country.

Skills

Clienteling and relationship management Visual merchandising Cash handling and POS operation Inventory management Product knowledge in leather goods and accessories Effective verbal communication and active listening

Experience

Typically 1–2 years of retail experience; demonstrable experience in luxury, premium fashion, or boutique environments is preferred.

Education

High school diploma or equivalent; post-secondary study in fashion, retail, or a related discipline is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach places emphasis on craftsmanship, modern luxury and personalised client experiences. The workplace culture blends a fast-paced retail environment with a focus on mentorship, product expertise and brand storytelling.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.