Coach Boutique Sales Advisor

Location
Seniority Entry-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY to deliver luxury client service and achieve boutique sales targets.

Overview

Coach is an American luxury accessories and lifestyle brand known for its leather goods, ready-to-wear and refined craftsmanship. Part of the Tapestry group, the brand operates a global network of boutiques and wholesale partners and emphasises product heritage, elevated client service and ongoing learning for retail teams.

Role & Responsibilities

  • Deliver outstanding, personalised service to clientele, proactively building and maintaining client relationships (clienteling) to drive repeat business.
  • Achieve and exceed individual and store sales targets through consultative selling and product storytelling.
  • Manage daily point-of-sale transactions, returns and exchanges accurately while ensuring cash-handling and loss-prevention procedures are followed.
  • Maintain premium visual merchandising and presentation standards, including window displays and on-floor replenishment.
  • Develop and maintain thorough product knowledge across leather goods, accessories and ready-to-wear to advise clients with authority.
  • Support inventory counts, stock replenishment and accurate record-keeping; assist with store events and promotional activities.
  • Collaborate with store leadership on customer follow-up, CRM updates and execution of sales initiatives.

Qualifications

  • High school diploma or equivalent required; bachelor’s degree preferred.
  • Eligible to work in the United States.
  • Professional, client-focused demeanour with excellent interpersonal and communication skills.
  • Ability to work retail hours including evenings, weekends and holidays as required.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Inventory management Loss prevention Cash handling CRM systems (e.g., Salesforce) Microsoft Excel Luxury product knowledge Strong verbal communication and interpersonal skills

Experience

1–2 years of retail sales experience preferred; prior experience in luxury or premium retail environments strongly preferred.

Education

High school diploma or equivalent; bachelor’s degree preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a collaborative, customer-centric retail culture that values craftsmanship, creativity and professional development. Store teams are trained to deliver elevated service and to represent the brand’s heritage while engaging contemporary clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.