Coach Boutique Manager

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Location
New YorkNew YorkUSA
Employment
Full-Time
Seniority
Manager
Posted
Apr 1, 2026

About Coach

Coach is an American luxury leather-goods and accessories house known for modern design and craftsmanship; it operates globally as part of the Tapestry portfolio. The brand emphasizes elevated client service, product innovation and retail excellence across boutiques and department-store concessions.

Coach seeks a Store Manager in New York, NY to lead boutique sales, operations and client service for the luxury leather-goods brand.

Role & Responsibilities

  • Lead boutique sales performance to achieve and exceed monthly and seasonal KPIs, including sales, conversion and average transaction value.
  • Manage daily store operations: opening/closing procedures, cash handling, visual merchandising standards and loss-prevention protocols.
  • Recruit, coach and develop a high-performing team through regular feedback, performance reviews and targeted training to sustain clienteling excellence.
  • Own inventory control and replenishment processes, oversee stockroom organisation and coordinate with regional inventory/planning teams.
  • Prepare and submit operational and sales reports, analyze trends and implement corrective action plans to optimize productivity and margin.
  • Drive exceptional client experiences through personalised service, follow-up and long-term relationship building with high-value customers.
  • Ensure compliance with corporate policies, health & safety regulations and local labour laws; manage staff scheduling and payroll controls.

Qualifications

  • Proven retail management experience within luxury, premium fashion or accessories (typically 3+ years).
  • Demonstrable track record of meeting sales targets and managing store-level P&L or budget responsibility.
  • Strong leadership and people-development abilities, with experience in hiring, coaching and performance management.
  • Excellent interpersonal and client-facing skills with an aptitude for building long-term customer relationships.
  • Flexibility to work retail hours including evenings, weekends and peak seasonal periods.

Skills

Sales leadership and team coaching Visual merchandising Clienteling and customer relationship management P&L management and basic financial acumen Inventory management and loss prevention POS systems Microsoft Excel Google Workspace KPIs and sales forecasting

Experience

Typically 3–5 years of progressive retail management experience in luxury or premium fashion, with a proven record of driving sales and developing direct reports.

Education

High school diploma required; bachelor's degree in business, retail management, fashion or a related field preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach blends American design sensibility with a craftsmanship-led product ethos, operating within the larger Tapestry group. The retail environment values customer-centric service, continuous learning and collaborative teamwork, offering clear paths for development within a global luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Store Manager», «Store Director», «Retail Operations Manager», «Flagship Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.