Coach Boutique Lead

Location
Seniority Lead
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Coach in New York, NY seeks a Lead Supervisor to drive sales, coach boutique teams and deliver luxury client experiences.

Overview

Coach is an American luxury fashion house known for its leather goods, accessories and modern American design sensibility. As part of Tapestry, Inc., the brand operates global retail boutiques and emphasizes craftsmanship, elevated client service and curated store environments.

Role & Responsibilities

  • Lead and coach a boutique sales team to achieve and exceed store KPIs, including sales targets, conversion and average transaction value.
  • Deliver exemplary client experiences through personalized clienteling, follow-up and maintaining high service standards.
  • Oversee daily store operations including visual merchandising, stock replenishment, inventory control and loss-prevention procedures.
  • Conduct on-floor training, performance reviews and development plans to elevate team selling capabilities and product knowledge.
  • Act as on-duty manager in the absence of the store manager, resolving customer escalations and ensuring brand standards are upheld.

Qualifications

  • Minimum 2 years of supervisory or lead experience in retail, preferably within a luxury or premium fashion brand.
  • Proven track record of meeting sales targets and coaching team members to improved performance.
  • Demonstrated ability to manage store operations, inventory and visual merchandising standards.
  • Excellent interpersonal, communication and conflict-resolution skills; professional presentation consistent with a luxury brand.
  • Availability for flexible scheduling including weekends, evenings and peak retail seasons.

Skills

Clienteling and relationship management Visual merchandising and brand presentation Retail sales strategy and KPI management Team coaching, performance management and training Inventory control and loss-prevention procedures Point-of-sale (POS) systems and cash-handling best practices

Experience

At least 2 years of progressive retail experience with demonstrated supervisory responsibility; previous experience in luxury or premium accessories/leather goods is strongly preferred.

Education

High school diploma or equivalent required; post-secondary education in retail management, business or a related field preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach fosters a client-centric, team-oriented retail culture rooted in product craftsmanship and contemporary luxury. As part of Tapestry, the workplace emphasizes professional development, collaborative leadership and maintaining elevated store standards that reflect the brand’s heritage.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.