Coach Barista

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist guests, creating memorable customer experiences.
• Maintain thorough knowledge of the menu, merchandise and Coach brand heritage.
• Meet sales goals by promoting beverages, food and merchandise; customize orders and highlight items with limited availability.
• Support floor sets, replenishment and visual merchandising.
• Maintain cleanliness and food safety standards; operate espresso machines, grinders and ovens to prepare handcrafted beverages.
• Collaborate with team members to solve problems and share selling strategies.

Qualifications

• Prior experience as a barista or in a café setting is preferred.
• Experience in customer-facing roles and delegating tasks.
• Organizational skills and the ability to work with food and beverage operating systems.
• Ability to meet store operating policies and standards, including food safety and cash handling.
• Ability to work a flexible schedule, including nights, weekends, busy season and high-traffic retail days such as public holidays.
• Ability to regularly lift at least 25 lbs. and occasionally lift up to 50 lbs.; climb, bend, kneel and maneuver around the sales floor and stockroom.
• Courage: provides direct, complete and actionable positive and corrective feedback; addresses people issues quickly and directly, and takes negative action when necessary.
• Creativity: generates original ideas, connects unrelated concepts and contributes value in brainstorming.
• Customer focus: meets internal and external customer expectations, uses firsthand customer insights to improve products and services, and builds effective relationships based on trust and respect.
• Ability to deal with ambiguity and change, make decisions without complete information, and handle risk and uncertainty.
• Drive for results: delivers against goals, maintains strong performance and focuses on results.
• Interpersonal savvy: builds constructive relationships across the organization, uses diplomacy and tact, and diffuses tense situations.
• Learning agility: learns quickly, analyzes successes and failures, adapts to change and experiments to find solutions.

Skills

Benefits

Medical, dental and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.