Coach Back-of-House Sales Coordinator

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Support Associate II in New York, NY. Provide retail operations and client support to drive exceptional service and sales.

Overview

Coach is a global luxury lifestyle brand known for its craftsmanship in leather goods, accessories and ready-to-wear. Operating under the Tapestry, Inc. portfolio, Coach combines American heritage with contemporary design and a retail network across major international markets, offering structured career paths within retail operations and client experience functions.

Role & Responsibilities

  • Provide day‑to‑day retail support to sales teams, enabling a seamless client experience both on the shop floor and behind the scenes.
  • Manage back‑of‑house operations including receiving, stock replenishment, inventory control and visual merchandising standards.
  • Process transactions, returns and exchanges accurately while ensuring adherence to cash‑handling and loss‑prevention procedures.
  • Maintain clienteling records and support follow‑up communications to maximise repeat business and client retention.
  • Generate basic sales and inventory reports to assist store management with forecasting and operational decisions.
  • Assist with onboarding and informal training of new sales staff, and step in as a point of contact for operational queries during shifts.

Qualifications

  • Minimum of high school diploma or equivalent; post‑secondary study in retail, fashion or business preferred.
  • At least 2 years of retail or customer service experience, preferably within a luxury or premium brand environment.
  • Strong numerical accuracy and proven experience with inventory, cash handling and transaction processing.
  • Excellent verbal communication and clienteling skills, with a polished, service‑oriented manner.
  • Ability to work a flexible schedule including evenings, weekends and peak seasonal periods.

Skills

Clienteling Inventory management Visual merchandising standards Sales administration and reporting Cash handling and returns processing Proficiency with point‑of‑sale (POS) systems and basic retail software Collaborative teamwork and cross‑functional communication

Experience

Two or more years of hands‑on retail experience, ideally within a luxury or premium fashion brand, with a track record of supporting sales teams, managing stockroom operations and contributing to client retention initiatives.

Education

High school diploma or equivalent required; post‑secondary education in retail, fashion, or business is preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach emphasises craftsmanship, modern luxury and a client‑first retail ethos. The brand fosters a collaborative, fast‑paced store environment where professional development, brand advocacy and attention to detail are rewarded within the broader Tapestry organisation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.