Coach Assistant Store Supervisor
Coach is hiring an Assistant Store Manager in New York, NY to support store operations, lead sales teams and deliver luxury client experiences.
Overview
Coach is an American luxury leather-goods house and lifestyle brand known for modern craftsmanship and elevated essentials. The brand is part of Tapestry, Inc., a global house of luxury fashion brands, and operates flagship boutiques and wholesale partnerships worldwide.
Role & Responsibilities
- Support the Store Manager in day-to-day operations to ensure the store meets brand standards and commercial objectives.
- Lead and coach sales associates to deliver exceptional clienteling and personalized service, driving sales KPIs and average transaction value.
- Oversee visual merchandising and ensure presentation aligns with seasonal directives and brand guidelines.
- Manage inventory control, stock replenishment, and loss-prevention procedures to protect gross margin.
- Prepare staff schedules, coordinate recruitment and onboarding, and conduct performance feedback and development conversations.
- Execute operational tasks including cash handling, POS reconciliation, daily reporting and compliance with company policies.
Qualifications
- Proven supervisory experience in retail, preferably within luxury or premium fashion brands.
- Demonstrable leadership skills with the ability to coach, motivate and develop a sales team.
- Strong commercial acumen with experience meeting or exceeding sales targets and KPIs.
- Excellent interpersonal and customer service skills; ability to build long-term client relationships.
- Organizational ability to manage store operations, inventory and administrative duties with attention to detail.
Skills
Experience
Typically requires several years of retail experience with at least 1–2 years in a supervisory or assistant management capacity within luxury, premium, or boutique retail environments.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach blends a heritage focus on quality leathercraft with contemporary retail energy. The workplace emphasizes service excellence, professional development and mentorship, offering a fast-paced environment where commercial discipline and creativity intersect.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.