Coach Assistant Store Manager
- Location
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $18.50–31.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 3, 2026
About Coach
Coach is a global fashion house known for its leather goods and accessible-luxury accessories, operating as a member of the Tapestry portfolio. The brand blends contemporary design with heritage craftsmanship and positions itself around creativity, inclusivity and client-centric retail experiences within an international multi-brand group.
Coach in Schaumburg, IL seeks an Assistant Store Manager to lead teams, drive sales and support omni-channel client experiences.
Role & Responsibilities
- Support the Store Manager to achieve sales targets through forecasting, category planning and timely execution of commercial initiatives; monitor store KPIs and recalibrate tactics to maximize performance.
- Lead by example on the sales floor to deliver Coach service standards; act as an in-store brand ambassador and resolve customer issues promptly to protect client loyalty.
- Recruit, onboard, coach and develop store team members; create a collaborative culture and maintain a talent pipeline aligned with the brand vision.
- Enable omni-channel and digital engagement by supporting virtual shopping, clienteling, customer data capture and leveraging social media trends to enrich the client journey.
- Oversee store operations including compliance with company policies, scheduling, payroll, HR processes, loss prevention, vendor coordination and visual merchandising standards.
- Partner with district and corporate leadership to interpret market trends, feed insights into broader strategies and drive cross-functional store projects.
Qualifications
- Minimum of 1 year of leadership experience in retail or service environments; luxury or fashion retail background preferred.
- Demonstrated customer focus with the ability to perform in fast-paced, high-traffic retail settings.
- Proven ability to inspire, motivate and develop teams to exceed sales and service targets.
- Excellent communication, problem-solving and conflict-resolution skills.
- Proficiency with Microsoft Office and retail systems, and working knowledge of omni-channel services and clienteling strategies.
- Capacity to work a flexible schedule including nights, weekends, peak seasons and public holidays; ability to lift regularly up to 25 lbs (occasionally up to 50 lbs).
Skills
Experience
At least 1 year of supervisory or management experience in retail or service industries; prior experience in luxury or fashion retail is preferred.
Education
High school diploma or equivalent; post-secondary education in retail management, business or a related field preferred.
Workplace
The successful candidate will be located in Schaumburg, Illinois, USA, with easy access to Chicago.
Compensation
The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach emphasizes creativity, inclusivity and personal development within the Tapestry family, promoting an optimistic, collaborative workplace where coaching and diversity are central. The brand values hands-on learning, cross-functional collaboration and service-led retail excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Boutique Manager», «Deputy Store Manager», «Retail Assistant Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.