Coach Assistant Store Manager (Retail Lead)

Location
Employment Full-Time
Seniority Supervisor
Posted ✦ Today
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Coach is hiring a Lead Supervisor in New York, NY — lead the retail team, drive sales and elevate the client experience.

Overview

Coach is an American house of modern luxury known for its leather goods, handbags and accessories. The brand operates globally and is part of Tapestry, Inc., a portfolio of accessible-luxury fashion houses. As an employer, Coach emphasizes client service excellence, retail craftsmanship and career development within a heritage-driven commercial organization.

Role & Responsibilities

  • Lead and motivate the sales floor team to deliver outstanding client service and achieve store sales targets and KPIs.
  • Coach, mentor and develop sales associates through ongoing feedback, formal training and performance reviews.
  • Own daily operational routines including opening/closing procedures, cash handling, merchandising standards and stock replenishment.
  • Implement and maintain visual merchandising directives to ensure the store presents product assortments in line with brand guidelines.
  • Drive clienteling activities and CRM utilisation to build lasting client relationships and maximise repeat business.
  • Monitor inventory accuracy, execute stock control processes and support loss-prevention measures.
  • Support the Store Manager with recruiting, scheduling and payroll administration when required.
  • Analyse sales trends and contribute to action plans to close performance gaps and capitalise on opportunities.

Qualifications

  • Minimum 2 years of supervisory experience in retail, preferably within premium or luxury fashion.
  • Proven track record of meeting or exceeding sales objectives and coaching teams to deliver sustained performance.
  • Strong leadership and people-management skills with the ability to develop talent and manage performance.
  • Flexible availability to work retail hours including evenings, weekends and peak seasonal periods.
  • High standards of personal presentation and professional client-facing conduct.

Skills

Team leadership and coaching Clienteling and CRM-driven sales Visual merchandising execution Inventory management and loss prevention Cash handling and POS operations Sales analysis and KPI management Effective verbal communication and negotiation Microsoft Excel (basic reporting) and common retail POS systems

Experience

At least two years of hands-on supervisory experience in a retail environment, with a preference for candidates who have led teams in premium or luxury fashion and demonstrated consistent achievement of sales targets and customer-service metrics.

Education

High school diploma or equivalent required; bachelor's degree in business, fashion merchandising or a related field preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a client-first, performance-oriented retail culture rooted in design heritage and craftsmanship. The workplace emphasizes collaborative teamwork, ongoing learning and opportunities for career progression within the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.