Coach Assistant Store Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $18.50–31.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 29, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks an Assistant Store Manager for its Phoenix flagship location to partner with the Store Manager in driving sales performance, operational excellence, and team development. The role combines hands-on sales floor leadership with strategic responsibility for achieving sales forecasts, executing category initiatives, and monitoring key performance indicators. This position requires exceptional customer service delivery aligned with Coach's luxury service standards, talent recruitment and coaching, omni-channel engagement execution, and compliance with operational protocols across scheduling, loss prevention, and visual merchandising.
Role & Responsibilities
- Drive sales performance by supporting store strategy development, forecasting, implementing category initiatives, and monitoring KPIs against targets
- Deliver exceptional customer experiences that uphold Coach's service standards; resolve customer issues and serve as brand ambassador both in-store and in the community
- Recruit, onboard, and coach team members; foster collaborative culture and build talent pipeline aligned with brand vision
- Execute omni-channel and digital engagement initiatives including virtual shopping support, clienteling strategies, and customer data acquisition
- Oversee operational excellence including policy compliance, scheduling, payroll, HR processes, loss prevention, visual merchandising standards, store safety, and vendor relationships
- Collaborate with district and corporate leadership to interpret market trends, shape store strategies, and drive cross-functional projects
Qualifications
- 1+ years of leadership experience in retail or service industries
- Luxury or fashion background preferred
- Strong customer focus with ability to thrive in fast-paced environment
- Proven ability to inspire and motivate teams to exceed performance standards
- Excellent communication, problem-solving, and conflict resolution skills
- Proficiency in Microsoft Office and retail systems
- Knowledge of omni-channel services and clienteling strategies
- Strong English language proficiency
- Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
1+ years of leadership experience in retail or service industries; a combination of education and experience will be considered.
Education
A combination of education and experience will be considered; high school diploma or equivalent preferred.
Workplace
This position is based in Phoenix, Arizona, USA.
Compensation
The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Associate Store Manager», «Store Operations Manager», «Senior Sales Supervisor», «Retail Management Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.