Coach Assistant Store Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $18.50–31.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 2, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Assistant Store Manager at Coach, Phoenix, Arizona. Drive luxury retail sales and team leadership. $18.50–$31.50/hr, full-time.
Role & Responsibilities
- Drive sales performance and strategy by supporting the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed
- Deliver exceptional customer experiences that align with Coach Service standards; create an inclusive, high-energy environment and resolve customer issues promptly
- Act as brand ambassador both in-store and in the community
- Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision
- Execute omni-channel and digital engagement strategies, including virtual shopping support, clienteling, and customer data acquisition
- Leverage social media trends and digital tools to enhance customer experience
- Oversee operational excellence including compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards
- Maintain store safety and cultivate vendor relationships
- Partner with district and corporate leadership to interpret market trends, shape store strategies, and share insights for cross-functional projects
Qualifications
- Minimum 1+ years of leadership experience in retail or service industries
- Proven ability to inspire and motivate teams to exceed performance standards
- Strong customer focus with ability to thrive in fast-paced environments
- Excellent communication, problem-solving, and conflict resolution skills
- Proficiency in Microsoft Office and retail systems
- Knowledge of omni-channel services and clienteling strategies
- Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom
- Ability to work flexible schedules including nights, weekends, peak busy season, and high-traffic retail days including public holidays
Skills
Experience
Minimum 1+ years of leadership experience in retail or service industries; luxury or fashion background preferred. A combination of relevant education and professional experience will be considered.
Education
High school diploma or equivalent; additional formal education in business, retail management, or related field is advantageous but not required.
Workplace
This position is based in Phoenix, Arizona, USA.
Compensation
The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Store Manager - Assistant», «Assistant Manager - Retail», «Retail Operations Assistant Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.