Coach Assistant Store Manager

About Coach

Coach is an American modern-luxury fashion house known for leather goods and accessories, rooted in New York and operating globally. The brand is part of the Tapestry portfolio, a multi-brand group that emphasizes creativity, inclusivity and commercial innovation across its maisons.

Role & Responsibilities

• Support the Store Manager in achieving weekly and monthly sales targets through forecasting, category planning and KPI monitoring; implement and adjust in-store strategies to maximise performance.
• Deliver high-touch customer experiences consistent with Coach service standards; resolve customer issues promptly and act as the brand ambassador in-store and within the local community.
• Recruit, onboard and coach sales associates; provide ongoing performance feedback, build a talent pipeline and foster a collaborative, development-focused team culture.
• Drive omni-channel engagement by supporting virtual shopping, clienteling activities and customer data capture; leverage social media trends to enhance the in-store customer journey.
• Ensure operational excellence across scheduling, payroll, HR processes, loss prevention, vendor relationships and visual merchandising standards; maintain store safety and compliance.
• Collaborate with district and corporate teams to interpret market trends, share insights and execute cross-functional initiatives that improve store performance.
• Perform physical tasks required by retail operations, including regular lifting (25 lbs, up to 50 lbs occasionally), stockroom management and salesfloor maintenance.

Qualifications

• Minimum of 1 year of leadership or supervisory experience in retail or service industries; luxury or fashion retail experience preferred.
• Proven ability to motivate teams and consistently exceed performance targets.
• Strong customer orientation with excellent communication, problem-solving and conflict-resolution skills.
• Proficiency with Microsoft Office and common retail systems; demonstrated understanding of omni-channel services and clienteling strategies.
• Ability to work a flexible schedule including nights, weekends, peak retail periods and public holidays.
• Capacity to perform physical duties of the role (regular lifting up to 25 lbs; occasional lifting up to 50 lbs).
• Strong English-language proficiency.

Skills

Experience

At least 1 year of leadership or supervisory experience in retail or service environments; prior experience in luxury or fashion retail is preferred but not mandatory. A combination of relevant education and experience will be considered.

Education

No specific degree required; high school diploma or equivalent preferred. Combination of education and relevant retail leadership experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within a creative, fast-paced retail culture that values inclusivity, direct communication and commercial ambition. As part of Tapestry, the workplace emphasises talent development, diversity and collaboration across stores and corporate teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.