Coach Assistant Store Manager
Assistant Store Manager at Coach in New York, NY — lead store operations, drive sales and develop teams. Pay $18.50–$38.25/hr.
Overview
Coach is a global luxury fashion house headquartered in New York, known for its leather goods and modern-luxury accessories. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creative direction, craftsmanship, inclusivity and employee development across its maisons.
Role & Responsibilities
- Support the Store Manager in achieving sales targets through forecasting, KPI monitoring, category planning and execution of promotional initiatives.
- Lead by example on the sales floor to deliver Coach service standards and exceptional client experiences; resolve customer issues and act as a local brand ambassador.
- Recruit, onboard, coach and develop store staff; build a collaborative team culture and maintain a talent pipeline aligned with brand objectives.
- Execute omni‑channel and digital engagement strategies including virtual shopping, clienteling and customer data capture to grow lifetime value.
- Ensure operational excellence: maintain compliance with HR processes, scheduling, payroll, loss prevention, visual merchandising and vendor relationships.
- Collaborate with district and corporate leadership to interpret market trends, share insights and drive cross‑functional initiatives.
- Maintain physical store readiness and safety; perform routine stockroom and floor duties including occasional heavy lifting.
Qualifications
- At least 1 year of leadership experience in retail or service; luxury/fashion retail experience preferred.
- Proven ability to inspire, coach and motivate sales teams to exceed targets.
- Strong customer focus with demonstrated problem‑solving and conflict‑resolution skills.
- Proficiency with Microsoft Office and retail systems; familiarity with clienteling and omni‑channel services.
- Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
- Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs.
Skills
Experience
Minimum one year of supervisory or leadership experience within retail or a customer‑facing service environment; experience in luxury or fashion retail strongly preferred. A combination of formal education and practical retail experience will be considered.
Education
High school diploma or equivalent; college coursework or degree preferred. Combination of education and relevant experience considered.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Compensation
The base compensation for this position ranges from USD 18.50 to USD 38.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach combines New York‑rooted creative energy with a focus on craftsmanship and accessible luxury. As part of Tapestry, the brand emphasizes inclusivity, equity and employee development, fostering a collaborative, performance‑driven environment that values creativity and customer obsession.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.