Coach Assistant Store Manager

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Seniority Supervisor
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Coach — Assistant Store Manager in New York, NY. Lead boutique operations, sales and client experience for a luxury leather-goods brand.

Overview

Coach is an American luxury fashion house best known for leather goods, handbags and accessories. Today the brand operates globally through a network of flagship boutiques and wholesale partners and is part of Tapestry, Inc., a multinational house of luxury and lifestyle brands. Coach is recognized for craftsmanship, accessible luxury positioning and a strong retail footprint in major shopping districts.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and KPIs through daily coaching, performance tracking and hands-on selling.
  • Lead, develop and motivate the sales team to deliver elevated client experiences and sustained clienteling activities.
  • Oversee daily store operations including scheduling, payroll controls, inventory accuracy, stock replenishment and loss-prevention procedures.
  • Execute and maintain visual merchandising standards, floor moves and shop presentation to brand guidelines.
  • Manage cash handling, POS transactions, store opening/closing procedures and reconciliation tasks.
  • Prepare and submit operational and sales reports, assist with local marketing and promotional execution, and escalate merchandising or service issues as needed.

Qualifications

  • Proven supervisory experience in retail, preferably within luxury or premium brands.
  • Demonstrable track record of meeting or exceeding sales targets and coaching others to performance.
  • Strong organisational aptitude with experience managing schedules, inventory and cash procedures.
  • Excellent interpersonal and communication skills with a client-centric orientation.
  • Flexible availability including evenings, weekends and peak retail periods.

Skills

Clienteling and high-touch customer service Visual merchandising and shop floor presentation Inventory management and loss-prevention practices POS systems and cash handling procedures Microsoft Excel for basic reporting and sales analysis Team leadership, coaching and performance management Scheduling and payroll controls

Experience

Minimum 2+ years of supervisory or assistant-manager experience in retail; experience with luxury, accessories or fashion brands strongly preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a customer-first, performance-driven retail culture grounded in craftsmanship and brand heritage. The workplace emphasises collaborative team development, training opportunities and a polished client service ethos consistent with global luxury retail standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.