Coach Assistant Store Manager

Location
Employment Full-Time
Seniority Manager
Posted ✦ Today
Apply ⟼

Coach — Assistant Store Manager in New York. Lead sales, coach a boutique team and deliver exceptional client service for a global luxury brand.

Overview

Coach is an American luxury house specializing in leather goods, ready-to-wear and accessories. As part of the Tapestry group, Coach operates a global retail network and emphasizes craftsmanship, modern design and accessible luxury. The brand is recognized for its focus on client experience and retail innovation.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and KPIs through daily coaching, floor presence and performance management.
  • Lead and motivate a team of sales associates, delivering continuous product and service training to elevate client experience.
  • Oversee visual merchandising and store standards to ensure alignment with global brand directives and local market needs.
  • Manage inventory control, stock replenishment and receiving processes to minimise shrinkage and ensure product availability.
  • Assist in staff scheduling, payroll accuracy and operational tasks to maintain efficient store operations.
  • Resolve client escalations with discretion, ensuring high standards of after-sales service and client retention.
  • Contribute to local marketing initiatives, clienteling activities and CRM-driven outreach to grow the client base.

Qualifications

  • Proven supervisory experience in luxury or premium retail, with a demonstrable track record of meeting sales targets.
  • Strong leadership and coaching capability with experience developing frontline retail talent.
  • Commercial mindset with experience in visual merchandising, inventory management and loss prevention.
  • Excellent interpersonal and communication skills; capable of building long-term client relationships.
  • Flexible availability, including weekends and holidays, to support peak retail hours and events.

Skills

Team leadership Visual merchandising Inventory management Loss prevention Point-of-sale (POS) systems Customer relationship management (CRM) Sales coaching and performance management Microsoft Excel

Experience

Typically 2–4 years of retail experience with at least 1 year in a supervisory or assistant manager capacity in a luxury or premium retail environment.

Education

High school diploma or equivalent required; tertiary education in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends heritage craftsmanship with contemporary design, fostering a client-centric, high-energy retail culture. The workplace emphasizes team development, operational excellence and a collaborative approach to delivering elevated customer experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.