Coach Assistant Store Manager
Coach is hiring an Assistant Store Manager in New York, NY to support sales leadership, staff development and store operations.
Overview
Coach is a global luxury lifestyle brand renowned for its contemporary American design and craftsmanship in leather goods and accessories. As part of the Tapestry group, Coach operates an international retail network and emphasizes elevated client service, product excellence, and a heritage-driven aesthetic. The brand offers career pathways across retail, product, and corporate functions within a fast-paced, design-led organisation.
Role & Responsibilities
- Support the Store Manager in achieving sales targets, KPIs and local store profitability through proactive coaching and execution.
- Lead, develop and motivate the sales team to deliver exceptional clienteling and personalised customer service.
- Drive daily store operations including opening and closing procedures, cash handling and reconciliation, and compliance with loss-prevention protocols.
- Oversee inventory control, stock replenishment and visual merchandising to maintain brand presentation and planogram standards.
- Manage staff scheduling, labour optimisation and assist with payroll and administrative tasks as required.
- Ensure full compliance with company policies, health & safety standards and local regulations.
- Analyse store performance data, provide actionable feedback to the team and implement corrective actions to improve conversion and average transaction value.
- Act as the store leader in the manager's absence, resolving client escalations and operational issues decisively.
Qualifications
- Proven retail supervisory experience, preferably within luxury fashion or premium accessories.
- Demonstrated ability to coach and develop store teams to meet sales objectives and deliver elevated service.
- Solid numerical aptitude and experience managing cash, tills and basic payroll or scheduling systems.
- Strong organisational skills with attention to visual merchandising and store presentation.
- Availability to work flexible hours including weekends, evenings and peak retail periods.
- High level of professionalism and the ability to represent a premium luxury brand.
Skills
Experience
Typically 3+ years of progressive retail experience with at least 1–2 years in a supervisory or assistant manager capacity; experience in luxury, fashion or premium retail environments strongly preferred.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion merchandising or related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a collaborative, design-driven culture that balances commercial rigor with creative expression. The retail environment prizes elevated client service, mentorship and opportunities for internal progression within the broader Tapestry portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.