Coach Assistant Store Manager

Location
Seniority Manager
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Coach is hiring an Assistant Store Manager in New York, NY to drive sales, coach a luxury retail team and uphold brand standards.

Overview

Coach is an American luxury accessories brand renowned for leather goods and modern American design. As part of the Tapestry, Inc. portfolio, the brand blends artisanal craftsmanship with contemporary retail experiences and invests in talent development across its global retail network.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and weekly/monthly KPIs through hands-on leadership and active selling.
  • Coach, develop and motivate sales associates; run daily huddles, performance reviews and on-the-job training to elevate client service.
  • Deliver exceptional clienteling: build and maintain relationships with high-value clients, manage follow-ups and ensure personalized service.
  • Ensure store visual merchandising and presentation meet brand standards and implement seasonal floor moves and displays.
  • Oversee inventory control, stock replenishment, receiving and cycle counts to minimize shrink and ensure product availability.
  • Manage day-to-day store operations including scheduling, cash handling, POS transactions, deposit preparation and adherence to loss-prevention procedures.
  • Contribute to hiring, onboarding and retention initiatives; maintain a positive, inclusive team culture focused on development.
  • Compile and analyze sales and labor reports; recommend actions to optimize conversion, average transaction value and staffing levels.

Qualifications

  • Proven retail supervisory experience, preferably in luxury fashion or accessories.
  • Demonstrable track record of meeting or exceeding sales targets and managing store KPIs.
  • Strong leadership and coaching ability with experience developing front-line retail talent.
  • Excellent interpersonal and client relationship skills with a service-oriented mindset.
  • Flexible availability including evenings, weekends and holiday periods.

Skills

Clienteling Visual merchandising Inventory management Loss prevention Cash handling Team leadership Coaching and development Sales analysis POS systems CRM

Experience

Typically 2+ years of progressive retail experience with at least 1 year in a supervisory capacity; prior experience in a luxury or premium retail environment is highly preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes craftsmanship, product-led storytelling and elevated client service within a collaborative, development-focused workplace. As part of Tapestry, the brand values inclusion, professional growth and a commitment to delivering contemporary luxury retail experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.