Coach Assistant Store Manager

Location
Seniority Manager
Posted ✦ Today
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Coach is hiring an Assistant Store Manager in New York, NY to support store leadership, drive sales and lead client experience.

Overview

Coach is a leading American luxury accessories and lifestyle brand known for its craftsmanship and contemporary design. As part of Tapestry, Inc., Coach operates global retail, wholesale and digital channels and emphasizes a client-centric retail experience, product innovation and a commercially-driven retail organization.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and local KPIs through daily coaching, performance management and tactical selling.
  • Lead and develop the sales team via clienteling, training, feedback and career development to maintain elevated service standards.
  • Execute visual merchandising and store presentation standards to align with brand directives and seasonal campaigns.
  • Oversee daily store operations including cash handling, POS reconciliation, stock control, inventory replenishment and shrink prevention.
  • Build and sustain high-value client relationships through proactive outreach, appointment management and personalized service.
  • Create accurate schedules and manage labor to meet business needs while controlling store payroll and operational costs.
  • Participate in recruitment, onboarding and performance reviews, and stand in for the Store Manager as required.

Qualifications

  • Minimum 2+ years of supervisory or assistant-management experience in retail; luxury or premium fashion experience preferred.
  • Proven track record of meeting or exceeding sales targets and developing retail teams.
  • Strong interpersonal skills with an emphasis on clienteling and customer relationship management.
  • Demonstrated ability to manage operations reliably, including cash handling, inventory and loss-prevention procedures.
  • Flexible availability for retail hours, including weekends, evenings and holidays.

Skills

Clienteling Visual merchandising Sales forecasting and KPI management Team leadership and coaching Inventory control and shrink prevention Scheduling and labor management Point-of-sale (POS) systems Microsoft Excel Retail CRM

Experience

At least two years of frontline supervisory or assistant management experience in a retail environment, preferably within a luxury or premium fashion brand, with demonstrable sales leadership and team development results.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or a related field is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a commercial, client-focused retail culture that balances design heritage with contemporary energy. The brand values polished service, personal development and a collaborative store environment where leaders mentor teams to deliver memorable customer experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.