Coach Assistant Store Manager

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Seniority Manager
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Coach — Assistant Store Manager in New York, NY. Lead retail operations, drive sales and develop boutique teams for the Coach brand.

Overview

Coach is an American luxury accessories and lifestyle brand known for finely crafted leather goods and elevated ready-to-wear. The brand operates globally and is part of the Tapestry, Inc. portfolio, which houses a collection of international luxury maisons. Coach emphasizes craftsmanship, contemporary design, and a premium client experience across its boutiques and wholesale channels.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets, KPIs and store profitability through effective team leadership and daily commercial focus.
  • Coach, develop and schedule store staff; drive performance through regular feedback, training and talent development initiatives.
  • Deliver exemplary client experiences and cultivate long-term client relationships through personalized service and follow-up.
  • Oversee visual merchandising standards and ensure brand presentation, stock flow and floor sets meet global directives.
  • Manage inventory control, receiving, stock replenishment and loss-prevention procedures to protect company assets.
  • Run opening/closing procedures, resolve customer escalations, and ensure compliance with operational policies and local regulations.
  • Analyze sales data and assist with forecasting, promotions and in-store execution to maximize conversion and average transaction value.

Qualifications

  • Proven supervisory experience in retail; minimum 2 years in a leadership role, preferably within luxury or premium fashion.
  • Demonstrated track record of achieving sales targets and managing KPIs in a store environment.
  • Strong interpersonal and coaching skills with the ability to develop a high-performing team.
  • Excellent organizational skills and attention to detail in merchandising, inventory and operational processes.
  • Flexibility to work retail hours including evenings, weekends and holidays; legal authorization to work in the job location.

Skills

Sales leadership and team coaching Visual merchandising and store standards Inventory management and loss prevention Customer relationship management and clienteling Point-of-sale (POS) systems Microsoft Excel and basic reporting/analysis

Experience

Minimum of 2 years of supervisory or assistant management experience in retail, with direct responsibility for sales performance, staff management and store operations. Prior experience in luxury, fashion or accessories retail is strongly preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, merchandising or fashion is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, performance-driven culture grounded in craftsmanship and contemporary design. The workplace values professional development, teamwork and meticulous execution of brand standards across boutiques.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.