Coach Assistant Store Manager

Location
Seniority Manager
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Coach is hiring an Assistant Store Manager in New York. Lead retail operations, drive sales and develop teams for a global luxury accessories brand.

Overview

Coach is a global luxury lifestyle brand renowned for its leather goods and contemporary accessories. Operating within the Tapestry, Inc. portfolio, Coach combines American heritage craftsmanship with modern design and global retail operations, offering colleagues exposure to a dynamic, brand-driven retail environment.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and key performance indicators through daily coaching and team leadership.
  • Drive exceptional clienteling and customer service; resolve escalated client issues to preserve brand standards and loyalty.
  • Lead salesfloor execution including visual merchandising, product presentation and store standards to ensure an elevated luxury experience.
  • Manage operational tasks such as staff scheduling, payroll accuracy, inventory control, receiving and stock replenishment.
  • Coach, hire and develop store team members through performance reviews, training plans and on-the-floor mentoring.
  • Maintain compliance with company policies, cash handling procedures and loss-prevention protocols; ensure safe opening/closing procedures.

Qualifications

  • Proven supervisory or assistant management experience in premium or luxury retail environments.
  • Demonstrated ability to coach and develop retail teams to improve sales performance and client experience.
  • Strong commercial acumen with experience meeting or exceeding sales KPIs and managing store economics.
  • Reliable organizational skills with experience in scheduling, inventory oversight and basic payroll processes.
  • Professional presentation and excellent interpersonal skills appropriate to a luxury brand.

Skills

Clienteling and relationship management Visual merchandising Inventory management and stock control Loss prevention and cash-handling procedures Team leadership and coaching Sales forecasting and KPI analysis Scheduling and basic payroll administration Point-of-sale (POS) systems Microsoft Excel

Experience

Typically requires 2–4 years of retail experience with at least one year in a supervisory or lead role within premium, contemporary or luxury retail.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, hospitality or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a collaborative, client-centric retail culture that emphasizes craftsmanship, design and elevated service. The workplace prizes professional development and mentorship, offering fast-paced retail roles where commercial performance and personal leadership are rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.