Coach Assistant Store Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $18.50–31.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an internationally recognised luxury leather-goods and accessories house, operating a global retail network and positioned within the Tapestry group. The brand blends contemporary design with heritage craftsmanship and maintains a retail culture focused on elevated client service, creative merchandising and commercial discipline.
Coach seeks an Assistant Store Manager to partner with the Store Manager in driving sales performance, operational excellence, and team development at a flagship retail location. The successful candidate will lead by example on the sales floor, deliver exceptional customer experiences aligned with Coach's luxury service standards, and develop a strong team while managing omni-channel initiatives and store operations. This role is ideal for an ambitious retail leader committed to brand excellence and personal growth within a global fashion house.
Role & Responsibilities
- Support the Store Manager in achieving sales targets through forecasting, planning, and implementing category strategies; monitor key performance indicators and adjust tactics accordingly
- Create an inclusive, high-energy retail environment that meets Coach service standards; resolve customer issues promptly and serve as a brand ambassador in-store and in the community
- Recruit, train, and mentor team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision and company values
- Execute omni-channel and digital engagement initiatives including virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience
- Oversee operational compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships
- Partner with district and corporate leadership to interpret market trends, shape localized store strategies, and communicate insights across cross-functional teams
Qualifications
- Minimum 1+ years of leadership experience in retail or service industries; luxury or fashion background strongly preferred
- Proven ability to inspire and motivate diverse teams to exceed performance standards consistently
- Strong customer focus and demonstrated ability to thrive in fast-paced, dynamic retail environments
- Excellent communication, problem-solving, and conflict resolution skills
- Proficiency in Microsoft Office and retail management systems; knowledge of omni-channel services and clienteling strategies
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver throughout sales floor and stockroom
Skills
Experience
Minimum 1+ years of progressive leadership or supervisory experience in retail or service-oriented industries. A combination of relevant education and hands-on retail management experience will be considered. Luxury retail or fashion brand background is highly preferred.
Education
High school diploma or equivalent required; some college coursework or associate degree preferred. A combination of education and relevant retail management experience will be considered.
Workplace
This position is based in Edinburgh, Indiana, USA, within easy reach of Indianapolis.
Compensation
The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance
Culture
Coach fosters a client-centric, performance-oriented retail culture that values craftsmanship, creativity and commercial rigor. The workplace emphasises mentorship, personal development and delivering elevated service consistent with a global luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Director», «Deputy Store Manager», «Store Operations Assistant», «Retail Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.