Coach Assistant Store Manager

Location
Employment Full-Time
Seniority Supervisor
Posted ✦ Today
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Coach is hiring an Assistant Store Manager in New York, NY — lead store operations, sales coaching and luxury client service.

Overview

Coach is an American luxury house known for its leather goods, ready-to-wear and accessories, operating within the Tapestry portfolio. As a global retail brand, Coach combines contemporary design with heritage craftsmanship and maintains a broad network of boutiques and department store concessions worldwide, offering structured retail careers and operational roles across its store ecosystem.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and store KPIs through daily leadership, coaching and active selling.
  • Drive exceptional clienteling and personalized service to cultivate long-term relationships and repeat business.
  • Lead, mentor and develop sales associates; manage scheduling, performance feedback and coaching plans.
  • Ensure visual merchandising standards, seasonal floor sets and brand presentation are executed consistently.
  • Oversee inventory control, stock replenishment, receiving processes and cycle counts to minimise shrink.
  • Manage opening/closing procedures, cash handling, POS reconciliation and adherence to loss-prevention policies.
  • Assist with recruitment, onboarding and training of new team members to maintain service and operational excellence.
  • Prepare and deliver concise operational reports, communicate local market intelligence and escalate issues to leadership.

Qualifications

  • Proven success in retail sales with demonstrable achievement against targets; experience in premium or luxury retail preferred.
  • Prior supervisory or team-lead experience within a store environment, with the ability to coach and develop staff.
  • Strong customer-service orientation and aptitude for relationship-based selling (clienteling).
  • Excellent communication and interpersonal skills; ability to influence at all levels.
  • Availability to work flexible hours, including weekends, evenings and peak retail periods.

Skills

Clienteling and personalised sales techniques Visual merchandising and floor presentation Inventory management and stock control processes Loss prevention and cash-handling procedures Sales coaching, performance management and team development KPI tracking and basic financial literacy (sales, conversion, average transaction value) POS systems and Microsoft Excel

Experience

Typically 2+ years in retail sales with at least 12 months in a supervisory or assistant manager role; prior experience in luxury, contemporary or premium fashion retail strongly preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, or fashion merchandising preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, team-oriented retail culture where visual excellence and craftsmanship meet commercial rigor. Operating within the Tapestry group, the brand emphasises career development, in-store leadership and an inclusive workplace that rewards initiative and refined customer service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.