- Location
- 5885 Gulf Freeway, Space 790 (View map)Texas City, TX 77591USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $18.50–31.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for modern leather goods and accessories. Operating globally as part of Tapestry, Inc., Coach blends artisanal craft with contemporary design and places emphasis on elevated customer service, retail excellence and career development within a network of flagship stores and boutiques.
Coach seeks an Assistant Store Manager to partner with the Store Manager in driving sales performance, operational excellence, and team development in a luxury retail setting. The successful candidate will lead by example on the sales floor, deliver exceptional customer experiences, execute omni-channel strategies, manage team recruitment and development, and ensure compliance with operational policies and visual merchandising standards. This role requires proficiency in retail systems, Microsoft Office, omni-channel services, and clienteling strategies, with flexibility to work nights, weekends, holidays, and peak retail seasons.
Role & Responsibilities
- Support Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed
- Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as brand ambassador in-store and in the community
- Recruit, onboard, and coach team members; foster collaborative culture and build strong talent pipeline aligned with brand vision
- Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance customer experience
- Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships
- Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects
Qualifications
- 1+ years of leadership experience in retail or service industries; luxury or fashion background preferred
- Strong customer focus and ability to thrive in fast-paced environment
- Proven ability to inspire and motivate teams to exceed performance standards
- Excellent communication, problem-solving, and conflict resolution skills
- Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies
- Ability to work flexible schedule including nights, weekends, peak busy season, and public holidays
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom
- Strong English language proficiency
Skills
Experience
1 year or more of leadership experience in retail or service industries. A combination of education and experience will be considered. Luxury or fashion background is preferred.
Education
A combination of education and experience will be considered; no specific degree requirement stated.
Workplace
This position is based in Texas City, Texas, USA, within easy reach of Houston.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach combines heritage craftsmanship with contemporary retail theatre, fostering a collaborative environment where sales excellence and client relationships are central. As part of Tapestry, the brand invests in employee development, mentoring and cross‑brand career mobility within a global luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager I», «Store Operations Manager», «Sales Floor Manager», «Retail Operations Associate», «Assistant Manager, Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.