Coach Assistant Store Manager
Coach is hiring an Assistant Store Manager in New York, NY to lead boutique sales, clienteling and store operations.
Overview
Coach is an American luxury fashion house known for modern leather goods and accessories. Operating globally as part of Tapestry, Inc., Coach blends artisanal craft with contemporary design and places emphasis on elevated customer service, retail excellence and career development within a network of flagship stores and boutiques.
Role & Responsibilities
- Support the Store Manager in achieving sales targets and KPI objectives through daily coaching, sales floor leadership and proactive clienteling.
- Lead, motivate and develop a sales team by conducting performance reviews, training on brand standards and managing schedules to optimize coverage.
- Deliver an exemplary client experience by overseeing clienteling programs, VIP servicing, bespoke appointment bookings and relationship cultivation.
- Manage store operations including cash handling, POS transactions, inventory control, stock replenishment and visual merchandising to maintain brand presentation.
- Ensure compliance with loss-prevention protocols, health & safety standards and company policies while administering disciplinary or corrective actions as required.
- Assist with local hiring, onboarding and workforce planning to maintain staffing levels aligned to footfall and seasonal demand.
- Coordinate in-store events, launches and cross-functional initiatives with regional teams to drive brand awareness and regional sales.
Qualifications
- Proven supervisory experience in retail, preferably within luxury fashion or premium accessories.
- Demonstrated track record of meeting or exceeding sales targets and developing sales talent.
- Strong leadership presence with the ability to coach, motivate and hold team members accountable.
- Excellent customer service orientation and ability to manage high-value client relationships.
- Sound knowledge of retail operations including inventory control, cash management and loss prevention.
Skills
Experience
Typically requires 2+ years of supervisory or assistant manager experience in retail, with preference for candidates who have managed teams in luxury or premium brand environments and who can demonstrate consistent sales performance.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach combines heritage craftsmanship with contemporary retail theatre, fostering a collaborative environment where sales excellence and client relationships are central. As part of Tapestry, the brand invests in employee development, mentoring and cross‑brand career mobility within a global luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.