Coach Assistant Store Manager

Location
Seniority Supervisor
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Coach Assistant Store Manager in New York — lead store operations, coach sales teams and drive luxury retail performance for Coach in New York.

Overview

Coach is an American luxury fashion house renowned for its leather goods and accessories. The brand focuses on craftsmanship, contemporary design and elevated customer experiences across a global retail network. Coach is part of the Tapestry group, a parent company that houses several premium lifestyle labels.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and KPIs through proactive store leadership and daily operational oversight.
  • Coach, mentor and schedule sales associates to deliver exceptional clienteling, product knowledge and customer service consistent with brand standards.
  • Drive visual merchandising standards, maintain floor sets and ensure presentation aligns with seasonal directives and brand imagery.
  • Manage inventory control, stock replenishment, receiving and cycle counts to minimise loss and maintain product availability.
  • Execute daily administrative tasks including cash handling, POS reconciliation, sales reporting and adherence to company policies and loss-prevention procedures.
  • Act as acting store manager in the manager’s absence, handling escalated client issues and team performance management.

Qualifications

  • Proven leadership capability in a retail environment with a focus on driving sales and developing frontline teams.
  • Strong commercial acumen with the ability to analyse sales metrics and translate them into actionable plans.
  • Excellent interpersonal and clienteling skills suitable for a luxury retail clientele.
  • Flexibility to work retail hours, including nights, weekends and peak trading periods.
  • Legal authorization to work in the country of employment.

Skills

Clienteling Visual merchandising Inventory management Loss prevention Team leadership and coaching Sales forecasting and KPI analysis POS systems Microsoft Excel Cash handling

Experience

Typically 3+ years in retail with at least 1–2 years in a supervisory or assistant management role; experience within luxury or premium fashion brands strongly preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, fashion or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-centric, design-led culture that values craftsmanship and contemporary luxury. The workplace emphasizes collaborative team development, coaching, and measurable commercial performance within an inclusive retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.