Coach Assistant Store Manager

Location
Seniority Supervisor
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Coach is hiring an Assistant Store Manager in New York, NY — lead store operations, drive sales and develop a client-focused retail team.

Overview

Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories. As part of the Tapestry group, the brand operates a global retail network and combines heritage craftsmanship with contemporary design. Coach positions itself as a customer-centric, retail-driven employer with an emphasis on product quality, brand presentation and talent development.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and store KPIs through daily leadership, coaching and hands-on selling.
  • Coach, mentor and develop sales associates to elevate clienteling, conversion and average transaction values.
  • Oversee daily store operations including opening/closing procedures, cash handling, payroll administration and staff scheduling.
  • Ensure visual merchandising and product presentation adhere to brand standards and promoted seasonal directives.
  • Manage inventory control, replenishment processes and loss-prevention activities to protect margin and stock integrity.
  • Resolve customer escalations with professionalism, safeguarding the brand experience and customer retention.
  • Drive local marketing and clienteling initiatives, including outreach, events and personalized service to high-value clients.

Qualifications

  • Proven supervisory experience in luxury or premium retail (typically 2+ years in an assistant manager or senior sales role).
  • Demonstrable track record of meeting or exceeding sales targets and managing KPIs.
  • Strong people-management skills with experience coaching, scheduling and performance management.
  • High level of professionalism and ability to represent a luxury brand in client-facing situations.
  • Flexible availability, including evenings, weekends and public holidays as required by retail hours.

Skills

Team leadership and coaching Clienteling and relationship building Visual merchandising execution Inventory management and loss prevention Sales forecasting and KPI analysis Cash handling and POS operations

Experience

Minimum of two years' experience in a supervisory or senior sales role within luxury, premium or specialty retail, with measurable results in sales leadership and team development.

Education

High school diploma or equivalent required; associate or bachelor's degree in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a retail culture that balances heritage craftsmanship with contemporary retail performance. The workplace emphasizes high-quality client service, meticulous visual standards and collaborative team development within a fast-paced, global fashion environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.