Coach Assistant Store Manager

About Coach

Coach is a global fashion house renowned for its leather goods and accessories and is a member of the Tapestry family of brands. The brand combines New York–rooted design energy with a modern luxury sensibility and operates within a larger, multi-brand retail group committed to innovation, inclusion and talent development.

Role & Responsibilities

• Partner with the Store Manager to drive sales performance through forecasting, category planning, KPI monitoring and tactical execution of initiatives.
• Deliver exceptional customer experiences and serve as an in-store brand ambassador; resolve guest issues promptly while upholding Coach service standards.
• Recruit, onboard, coach and develop store team members to build a resilient talent pipeline and a collaborative store culture.
• Execute omni-channel and digital engagement programs, including virtual shopping, clienteling, customer data acquisition and leveraging social media trends to enhance sales.
• Ensure operational excellence: maintain compliance with company policies, scheduling, payroll, HR processes, loss prevention and visual merchandising standards.
• Manage vendor relationships, store safety and stockroom operations; perform regular physical tasks required for retail floor and inventory management.
• Collaborate with district and corporate leadership to interpret market trends, shape store strategies and contribute insights to cross-functional projects.

Qualifications

• Minimum of 1 year of leadership experience in retail or service industries; luxury/fashion retail experience preferred.
• Proven ability to inspire, motivate and develop teams to exceed performance standards and sales targets.
• Demonstrated strong customer focus and ability to perform in a fast-paced, high-traffic retail environment.
• Excellent verbal and written communication, problem-solving and conflict-resolution skills.
• Proficiency with Microsoft Office and retail systems; working knowledge of omni-channel services and clienteling strategies.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift regularly at least 25 lbs (occasionally up to 50 lbs) and to bend, climb and maneuver throughout the store.
• A combination of relevant education and experience will be considered.

Skills

Experience

At least 1 year of supervisory or leadership experience in retail or service environments; prior luxury or fashion retail experience preferred, with a demonstrated track record of driving sales and developing teams.

Education

High school diploma or equivalent; relevant retail or management coursework preferred. A combination of education and related experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York creative energy with a commitment to craftsmanship and accessible luxury. As part of the Tapestry portfolio, the workplace emphasizes inclusivity, development of talent and a collaborative, performance-driven culture that values courage, creativity and customer focus.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.