Coach Assistant Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Support the Store Manager in achieving sales targets through forecasting, category planning, and KPI monitoring; adjust strategies based on market performance and inventory levels
• Create and maintain an inclusive, high-energy retail environment that exemplifies Coach's service standards; resolve customer concerns promptly and serve as a brand ambassador in-store and within the community
• Recruit, onboard, mentor, and develop sales associates; foster a collaborative culture and build a strong talent pipeline aligned with Coach's brand vision and values
• Execute omni-channel initiatives including virtual shopping support, clienteling programs, and customer data acquisition; leverage digital and social media trends to enhance customer engagement
• Oversee operational compliance including scheduling, payroll, HR processes, loss prevention, visual merchandising standards, store safety, and vendor relationship management
• Collaborate with district and corporate leadership to interpret market trends, refine store strategies, and execute cross-functional initiatives; communicate insights and performance data to support organizational objectives

Qualifications

• Minimum 1+ years of leadership experience in retail or service industries; luxury fashion background strongly preferred
• Proven ability to inspire and motivate teams to exceed performance standards consistently
• Excellent customer service orientation combined with proficiency in fast-paced, high-volume retail environments
• Strong communication, problem-solving, and conflict resolution capabilities
• Proficiency in Microsoft Office and retail management systems; knowledge of omni-channel services and clienteling strategies
• Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally; capable of climbing, bending, kneeling, and maneuvering sales floor and stockroom areas

Skills

Experience

1+ years of leadership experience in retail or service industries; luxury or fashion background preferred. A combination of education and professional experience will be considered.

Education

High school diploma or equivalent; some college or professional retail management training preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 27 to CAD 32 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) matching, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.