Coach Assistant Store Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $18.50–38.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 10, 2026
About Coach
Coach is an American luxury fashion house renowned for its leather goods and accessories, operating globally as part of the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary design, and inclusive storytelling while benefiting from the scale and resources of the Tapestry group.
Coach is hiring an Assistant Store Manager in Miami, FL (Dolphin Mall) to lead sales, operations and team development at its retail location.
Role & Responsibilities
- Support the Store Manager to achieve sales targets through forecasting, category planning and KPI monitoring, adjusting tactics to optimize performance.
- Lead by example on the sales floor to deliver Coach service standards and exceptional client experiences; act as an in-store brand ambassador.
- Recruit, onboard, coach and develop sales associates; build a high-performing, collaborative team and a sustainable talent pipeline.
- Drive omni-channel initiatives including virtual shopping, clienteling, and customer data acquisition to enhance digital and in-store conversion.
- Ensure operational excellence across scheduling, payroll, HR processes, loss prevention, visual merchandising and vendor relationships.
- Interpret local market and customer trends, share insights with district and corporate teams, and contribute to cross-functional projects and store strategy.
- Maintain store safety standards and ensure compliance with company policies and regulatory requirements.
Qualifications
- Minimum of 1+ years of leadership experience in retail or service industries; luxury/fashion retail experience preferred.
- Proven ability to inspire, motivate and coach teams to exceed performance expectations.
- Strong customer focus with demonstrated problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office and retail systems; working knowledge of omni-channel services and clienteling strategies.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift regularly 25 lbs (up to 50 lbs occasionally) and perform physical tasks on the sales floor and in the stockroom.
- Strong English language proficiency.
Skills
Experience
At least 1 year of supervisory or leadership experience in retail or service environments; prior exposure to luxury or fashion retail preferred.
Education
High school diploma or equivalent required; further education in retail management, business or a related field is advantageous. A combination of relevant education and practical experience will be considered.
Workplace
This position is based in Miami, Florida, USA.
Compensation
The base compensation for this position ranges from USD 18.50 to USD 38.25 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach blends New York creative energy with an inclusive, people-first ethos as part of the Tapestry family. The workplace values courage, creativity and customer focus, and places emphasis on development, diversity and cross-functional collaboration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Retail Manager», «Assistant Store Leader», «Deputy Store Manager», «Retail Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.