Coach Assistant Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Support Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies to drive performance
• Create an inclusive, high-energy retail environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community
• Recruit, onboard, and coach team members; foster a collaborative culture and develop a strong talent pipeline aligned with brand vision
• Support virtual shopping, clienteling, and customer data acquisition initiatives; leverage social media trends and omni-channel services to enhance customer experience
• Oversee store compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships
• Partner with district and corporate leadership to interpret market trends, shape store strategies, and share insights to drive cross-functional projects

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury or fashion background preferred
• Strong customer focus and ability to thrive in a fast-paced environment
• Proven ability to inspire and motivate teams to exceed performance standards
• Excellent communication, problem-solving, and conflict resolution skills
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies
• Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
• Ability to work flexible schedules including nights, weekends, peak season, and high-traffic retail days

Skills

Experience

1+ years of leadership experience in retail or service industries; luxury or fashion background preferred. A combination of education and experience will be considered.

Education

High school diploma or equivalent required; bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 18.50 to USD 38.25 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.