Coach Assistant Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Support the Store Manager in achieving sales targets through forecasting, planning, and implementing category initiatives while monitoring key performance indicators and adjusting strategies as needed
• Create an inclusive, high-energy store environment that meets Coach service standards and brand expectations; resolve customer issues promptly and serve as a brand ambassador both in-store and within the community
• Recruit, onboard, and develop team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision and strategic objectives
• Support omni-channel engagement initiatives including virtual shopping, clienteling programs, and customer data acquisition; leverage social media trends to enhance the customer experience
• Oversee compliance with company policies, scheduling, payroll, and human resources processes; ensure adherence to loss prevention protocols and visual merchandising standards
• Maintain store safety standards, manage vendor relationships, and partner with leadership to interpret market trends and drive cross-functional projects

Qualifications

• Minimum 1 year of leadership experience in retail or service industries; luxury or fashion background preferred
• Proven ability to inspire and motivate teams to exceed performance standards
• Excellent communication, problem-solving, and conflict resolution skills
• Strong proficiency in Microsoft Office and retail point-of-sale systems
• Knowledge of omni-channel services and clienteling strategies
• Strong English language proficiency
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

Minimum 1 year of demonstrated leadership experience in retail or service industries. A combination of relevant education and practical experience will be considered. Luxury or fashion retail background is preferred.

Education

High school diploma or equivalent; associate's degree or higher preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 18.50 to USD 38.25 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.