Coach Assistant Store Manager
Coach — Assistant Store Manager in Costa Mesa, CA. Full-time retail leadership role driving sales, clienteling and team development at South Coast Plaza.
Overview
Coach is a global luxury fashion house rooted in New York and renowned for crafted leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a global house of brands that emphasizes creativity, inclusivity and category-defining retail experiences.
Role & Responsibilities
- Support the Store Manager in achieving sales targets through forecasting, planning and execution of product and category initiatives; monitor KPIs and adapt strategies to maximise store performance.
- Lead by example on the sales floor to deliver Coach service standards; resolve customer issues, act as a brand ambassador and cultivate long-term client relationships through clienteling and digital engagement.
- Recruit, onboard and develop store team members; coach to elevate individual performance and build a sustainable talent pipeline aligned with brand values.
- Drive omni-channel initiatives including virtual shopping, clienteling, customer data acquisition and social media-led engagement to enhance the customer journey.
- Oversee store operations: scheduling, payroll, HR processes, loss prevention, vendor relationships and adherence to visual merchandising and safety standards.
- Collaborate with district and corporate partners to interpret market trends, share store-level insights and support cross-functional projects.
Qualifications
- Minimum of 1 year leadership experience in retail or service industries; luxury/fashion background preferred. Combination of education and experience will be considered.
- Demonstrable track record of coaching teams to exceed sales and service objectives.
- Strong customer focus with excellent communication, problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office and retail systems; familiarity with omni-channel services and clienteling strategies.
- Ability to lift regularly 25 lbs (occasionally up to 50 lbs), and to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Strong English language proficiency.
Skills
Experience
At least 1 year of leadership or supervisory experience in retail or a customer-facing service environment; prior experience in luxury or fashion retail is preferred.
Education
High school diploma or equivalent; a combination of formal education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in Costa Mesa, California, USA, with easy access to Los Angeles. 56 luxury roles are listed in Costa Mesa on Cerulean, 3 posted in the last 48 hours. Across the California region, Cerulean lists 380 open positions — 20 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Compensation
The base compensation for this position ranges from USD 18.50 to USD 38.25 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach cultivates a creative, inclusive and performance-driven retail culture that values courage, customer focus and collaborative learning. As part of Tapestry, the organisation places emphasis on development, equity and community engagement across its global teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.