Coach Assistant Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Drive sales performance and implement category-focused strategies to achieve store revenue goals while monitoring KPIs and adjusting tactics as needed
• Deliver exceptional customer experiences consistent with Coach Service standards, acting as a brand ambassador both in-store and within the community
• Lead talent recruitment, onboarding, coaching, and development initiatives to foster a collaborative culture and build a strong talent pipeline
• Execute omni-channel and digital engagement strategies, including virtual shopping, clienteling, customer data acquisition, and social media-driven customer experience enhancements
• Oversee operational compliance including scheduling, payroll administration, HR processes, loss prevention protocols, visual merchandising standards, store safety, and vendor relationships
• Collaborate with leadership to interpret market trends, shape store strategies, and communicate insights with district and corporate teams on cross-functional projects

Qualifications

• Minimum 1 year of leadership experience in retail or service industries
• Luxury or fashion retail background strongly preferred
• Proven ability to inspire and motivate teams to exceed performance standards
• Excellent communication, problem-solving, and conflict resolution skills
• Proficiency in Microsoft Office and retail management systems
• Knowledge of omni-channel services and clienteling strategies
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom areas
• Flexible schedule availability including nights, weekends, peak seasons, and public holidays

Skills

Experience

Minimum 1 year of leadership experience in retail or service industries. A combination of education and professional experience will be considered. Luxury or fashion background is preferred.

Education

High school diploma or equivalent; college education or retail management certification preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 18.50 to USD 38.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.