Coach Assistant Store Manager

About Coach

Coach is an American luxury fashion house known for leather goods and ready-to-wear, operating globally from its New York heritage. The brand is part of Tapestry, a multi-brand luxury group, and combines contemporary design with artisanal craftsmanship. As an employer, Coach emphasizes inclusive leadership, creative product direction, and cross‑brand collaboration within the Tapestry family.

Role & Responsibilities

• Support the Store Manager to achieve and exceed sales targets through forecasting, planning and implementation of category and promotional initiatives.
• Lead by example on the sales floor to deliver Coach service standards and exceptional client experiences across in‑store and virtual touchpoints.
• Recruit, onboard, coach and develop store team members; create a high‑performing, collaborative culture and build a sustainable talent pipeline.
• Operate and promote omni‑channel initiatives including virtual shopping, clienteling and digital engagement to acquire and retain customers.
• Oversee operational compliance: scheduling, payroll, HR processes, loss prevention, vendor relations and visual merchandising execution.
• Partner with district and corporate teams to analyse market trends, share store insights and support cross‑functional projects.
• Maintain store safety and upkeep of both sales floor and stockroom; perform regular physical tasks including lifting (25–50 lbs) and stock handling.

Qualifications

• Minimum of 1 year of leadership or supervisory experience in retail or service environments; luxury or fashion retail background preferred.
• Proven ability to inspire, motivate and coach teams to achieve performance and customer service objectives.
• Excellent interpersonal, communication, problem‑solving and conflict resolution skills.
• Proficiency with Microsoft Office and common retail systems; practical knowledge of omni‑channel services and clienteling strategies.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays; ability to perform regular physical duties.

Skills

Experience

At least one year of supervisory or leadership experience in retail or customer-facing service; demonstrable track record of managing store operations, coaching teams, and contributing to omni‑channel sales growth. Luxury or fashion retail experience is preferred.

Education

High school diploma or equivalent required; postsecondary coursework or a degree in business, retail management or a related discipline preferred. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, customer‑centric environment rooted in New York sensibilities and guided by contemporary design leadership. As part of Tapestry, the brand emphasises inclusivity, professional development and collaborative, results‑driven teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.