Coach Assistant Store Leader

Location
Seniority Supervisor
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Coach is hiring an Assistant Store Manager in New York, NY to lead boutique sales, coach a luxury retail team, and deliver exceptional client service.

Overview

Coach is a global luxury lifestyle brand known for its leather goods and contemporary accessories. As part of Tapestry, Inc., Coach operates a network of boutiques and wholesale channels worldwide and emphasizes elevated client experiences, product craftsmanship, and retail excellence.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets, margin goals and other store KPIs through day-to-day leadership and coaching.
  • Lead, coach and develop sales associates to deliver a best-in-class luxury client experience and build repeat clientele through clienteling and CRM practices.
  • Execute visual merchandising standards and ensure the boutique presentation reflects brand guidelines and seasonal directives.
  • Manage inventory control, stock replenishment, transfers and loss-prevention procedures to safeguard merchandise and minimize shrink.
  • Create staffing schedules, oversee payroll controls and assist with recruitment, onboarding and performance reviews.
  • Operate POS, perform cash handling and reconciliation, and support store opening/closing procedures and operational audits.
  • Address and resolve client escalations promptly and maintain a culture of discretion and service recovery.
  • Prepare and analyze daily/weekly sales reports, identify trends, and implement corrective actions to maximize sales performance.

Qualifications

  • Proven leadership in a retail environment with a demonstrable track record of meeting or exceeding sales targets.
  • Strong clienteling and customer-service orientation with ability to cultivate long-term client relationships.
  • Excellent interpersonal, communication and coaching skills; capable of motivating diverse teams.
  • Analytical aptitude for sales reporting, stock management and basic financial controls.
  • Flexible availability including weekends, evenings and holidays; reliable and professional presence in-store.
  • Authorization to work in the United States.

Skills

Clienteling and CRM practices Visual merchandising Inventory management and loss prevention Point-of-sale (POS) systems Microsoft Excel Team leadership and coaching Schedule and payroll management Sales reporting and KPI analysis

Experience

Minimum three years of retail experience, preferably in luxury or premium fashion, including at least one year in a supervisory or team-lead capacity with measurable sales and coaching outcomes.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or a related discipline preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-centric, team-oriented retail culture where style, craftsmanship and service converge. As part of Tapestry, the brand invests in talent development and offers clear retail career pathways, emphasizing mentorship, diversity and operational excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.