Coach Assistant Retail Manager
Coach in New York, NY seeks an Assistant Store Manager to support store operations, drive sales and lead a luxury retail team.
Overview
Coach is a global luxury accessories and lifestyle brand known for refined leather goods and contemporary American design. As part of Tapestry, Inc., the brand combines heritage craftsmanship with modern retail experiences, operating boutiques and wholesale channels worldwide. Coach emphasizes client service, creative product storytelling and cross-channel retail excellence.
Role & Responsibilities
- Support the Store Manager in achieving sales targets, margin goals and KPIs through daily coaching and performance management.
- Lead and motivate the sales team to deliver exceptional clienteling, personalized service and elevated in-store experiences.
- Oversee store operations including visual merchandising, inventory control, stock replenishment and loss-prevention procedures.
- Manage cashiering, opening/closing procedures and cash reconciliations to ensure accurate financial controls.
- Implement corporate promotions, product launches and local marketing initiatives while maintaining brand standards.
- Recruit, train and develop staff; conduct performance reviews and create development plans to build bench strength.
- Analyze sales metrics and floor performance to identify opportunities and execute corrective actions.
Qualifications
- Proven ability to lead and develop a retail sales team with a focus on coaching and accountability.
- Strong commercial acumen and demonstrated success meeting or exceeding sales targets.
- Excellent interpersonal and communication skills; polished client-facing presence appropriate to luxury retail.
- Flexible availability to work evenings, weekends and holidays as required by store schedule.
- Legal authorization to work in the hiring country.
Skills
Experience
Typically 3+ years of retail experience, including at least 1–2 years in a supervisory or assistant management role within apparel, accessories or luxury retail.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach blends a heritage craftsmanship ethos with contemporary retail dynamism, fostering a collaborative environment where creativity and commercial rigor coexist. The brand values polished client service, professional development and a performance-oriented yet inclusive workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.