Coach Assistant Manager, Coach Services

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Lead seasonal trend analysis and concept development to identify innovative customization, co-creation, and personalization opportunities that enhance customer acquisition and brand community engagement
• Partner with Design teams to ideate, develop, test, and launch new customization concepts, tools, materials, and monogram offerings aligned with seasonal storytelling and brand standards
• Collaborate cross-functionally with Retail Training & Development, Store Design, Technical Design, and field leadership to create implementation strategies, training curricula, and operational frameworks for global execution
• Deliver field training and ongoing coaching to equip store teams with knowledge and confidence to execute customization and monogramming services consistently and at scale
• Evaluate emerging concepts, tools, and materials through pilot testing and operational assessments to ensure scalability, efficiency, and store readiness before launch
• Cultivate a connected store community by facilitating community calls, disseminating best practices, and gathering feedback to enhance program performance
• Manage vendor partnerships and end-to-end operational processes supporting customization services, including monogram stamp development, procurement, inventory planning, and quality control
• Develop and maintain comprehensive training resources, service guidelines, and operational standards that drive consistency and exceptional customer experiences across global retail and outlet locations

Qualifications

• Demonstrated project management expertise with ability to prioritize and execute multiple initiatives simultaneously in fast-paced environments
• Proven experience collaborating across functions including Design, Retail Operations, Training, Product Development, and external vendor partners
• Exceptional communication, presentation, and facilitation skills with ability to engage diverse audiences and influence stakeholders at all levels
• Proficient analytical and problem-solving capabilities leveraging insights and feedback to identify opportunities and drive continuous improvement
• Excellent organizational skills with meticulous attention to detail and focus on delivering high-quality results
• Experience supporting retail operations, customer experience initiatives, or service-based programs within dynamic business environments
• Proficiency in Microsoft Office applications including PowerPoint and Excel with ability to create impactful presentations and analyze business data
• Flexibility and willingness to travel as needed to support store teams and program implementation efforts

Skills

Experience

2+ years of professional experience; combination of experience and education will be considered. Passion for craftsmanship, personalization, and creating meaningful brand connections. Creative and forward-thinking mindset with ability to identify emerging trends and translate ideas into scalable programs. Strong relationship-building skills with track record of fostering productive partnerships. Self-starter who thrives in ambiguous environments and drives initiatives forward with minimal oversight. Agile, adaptable, and solution-oriented with proactive approach to overcoming challenges. Demonstrated ability to influence stakeholders and drive results across cross-functional teams.

Education

High school diploma or equivalent; bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 80,000 to USD 90,000 per annum.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.