Coach Assistant Boutique Manager
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About Coach
Coach is an American luxury leather‑goods and accessories brand operating a global retail network. As part of Tapestry, Inc., the brand is recognized for craftsmanship, contemporary design and elevated customer service across boutiques and wholesale channels worldwide.
Coach Assistant Store Manager in New York, NY — lead sales, coach boutique team and deliver elevated client experiences at a global luxury leather‑goods brand.
Role & Responsibilities
- Support the Store Manager in achieving sales targets and KPIs through day‑to‑day leadership and hands‑on selling.
- Coach, mentor and develop boutique staff to elevate product knowledge, clienteling and conversion rates.
- Execute visual merchandising standards and maintain presentation to brand guidelines.
- Oversee inventory control, stock replenishment, receiving and cycle counts to minimise shrink and ensure product availability.
- Manage store operations including staff scheduling, cash handling, POS transactions, opening/closing procedures and loss prevention.
- Resolve client escalations and ensure an exceptional, personalized client experience across all touchpoints.
- Support local marketing and community initiatives to grow client base and loyalty.
Qualifications
- Proven supervisory or team‑lead experience in retail, preferably within luxury fashion or accessories.
- Demonstrable sales record with ability to coach to measurable performance improvements.
- Excellent interpersonal and communication skills with a client‑first orientation.
- Strong organisational ability and attention to operational detail (cash handling, shifts, inventory).
- Availability to work flexible retail hours, including weekends and holidays.
Skills
Experience
Typically requires a minimum of 2 years’ supervisory or assistant management experience in retail; prior experience in luxury or premium brands is strongly preferred.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
The brand fosters a client‑centric, collaborative retail culture that emphasizes craftsmanship and elevated service. Employees are expected to deliver meticulous attention to detail while developing professionally through on‑the‑floor coaching and brand training.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Deputy Store Manager», «Retail Assistant Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.