Coach Assistant Boutique Manager

Location
Employment Full-Time
Seniority Manager
Posted ✦ Today
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Coach Assistant Store Manager in New York, NY — lead sales, coach boutique team and deliver elevated client experiences at a global luxury leather‑goods brand.

Overview

Coach is an American luxury leather‑goods and accessories brand operating a global retail network. As part of Tapestry, Inc., the brand is recognized for craftsmanship, contemporary design and elevated customer service across boutiques and wholesale channels worldwide.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and KPIs through day‑to‑day leadership and hands‑on selling.
  • Coach, mentor and develop boutique staff to elevate product knowledge, clienteling and conversion rates.
  • Execute visual merchandising standards and maintain presentation to brand guidelines.
  • Oversee inventory control, stock replenishment, receiving and cycle counts to minimise shrink and ensure product availability.
  • Manage store operations including staff scheduling, cash handling, POS transactions, opening/closing procedures and loss prevention.
  • Resolve client escalations and ensure an exceptional, personalized client experience across all touchpoints.
  • Support local marketing and community initiatives to grow client base and loyalty.

Qualifications

  • Proven supervisory or team‑lead experience in retail, preferably within luxury fashion or accessories.
  • Demonstrable sales record with ability to coach to measurable performance improvements.
  • Excellent interpersonal and communication skills with a client‑first orientation.
  • Strong organisational ability and attention to operational detail (cash handling, shifts, inventory).
  • Availability to work flexible retail hours, including weekends and holidays.

Skills

Retail team leadership Clienteling Visual merchandising Sales coaching and performance management Inventory control and stock replenishment Loss prevention procedures Point-of-sale (POS) systems Microsoft Excel Customer relationship management (CRM) principles

Experience

Typically requires a minimum of 2 years’ supervisory or assistant management experience in retail; prior experience in luxury or premium brands is strongly preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

The brand fosters a client‑centric, collaborative retail culture that emphasizes craftsmanship and elevated service. Employees are expected to deliver meticulous attention to detail while developing professionally through on‑the‑floor coaching and brand training.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.