Coach Acting Lead Supervisor
Coach is hiring an Acting Lead Supervisor in San Juan, Puerto Rico — lead the retail team, coach staff and maintain store operations.
Overview
Coach is an American luxury fashion house known for its heritage leather goods and contemporary accessories. As part of the Tapestry portfolio, Coach operates globally with an emphasis on craftsmanship, product innovation and inclusive brand storytelling. The employer offers retail career pathways rooted in customer service excellence and team development within a fast-paced luxury retail environment.
Role & Responsibilities
- Provide day-to-day leadership of the store team in the absence of the regular manager, ensuring sales targets and operational standards are met.
- Coach, develop and provide performance feedback to sales associates; conduct on-floor training and support career development.
- Drive customer engagement and ensure exceptional clienteling and service standards across the sales floor.
- Manage store operations including opening/closing, cash handling, POS oversight, inventory counts, stockroom organization and loss-prevention procedures.
- Execute merchandising and visual presentation directives to maintain brand standards and support commercial priorities.
- Monitor sales metrics, support goal planning, and take corrective action to meet revenue and conversion objectives.
Qualifications
- Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs; ability to climb, bend and maneuver across the sales floor and stockroom.
- Proven leadership capability with a results-oriented approach and strong interpersonal skills.
- Authorization to work in the United States and availability to work retail hours, including weekends and holidays.
- High school diploma or equivalent (post-secondary education preferred).
Skills
Experience
Minimum 2 years of retail sales experience with at least 1 year in a leadership or supervisory capacity within a specialty or luxury retail environment.
Education
High school diploma or GED required; associate degree or retail management coursework preferred.
Workplace
This position is based in San Juan, Puerto Rico, USA. The broader Puerto Rico area accounts for 3 active listings on Cerulean, 2 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach emphasizes creativity, inclusivity and a customer-centric ethos consistent with the broader Tapestry values. The retail environment is collaborative and fast-paced, with a strong focus on development, feedback and building high-performing teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.