Coach Acting Lead Supervisor
Coach, New York — Acting Lead Supervisor. Temporary retail leadership role overseeing store operations, sales performance and client service.
Overview
Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear, operating as part of the Tapestry group. The brand blends modern design with heritage craftsmanship and maintains a global retail footprint, offering careers across stores, wholesale, and corporate functions in a fast-paced, client-focused environment.
Role & Responsibilities
- Lead daily store operations in the absence of the permanent lead, ensuring service standards, visual presentation and merchandising align with brand directives.
- Coach, mentor and motivate the sales team to achieve individual and store KPIs, including sales targets, conversion and average transaction value.
- Manage workforce planning: create schedules, approve time-off requests and ensure adequate staffing for peak trading hours and events.
- Oversee clienteling activities and VIP client service, drive retention initiatives and ensure follow-up on client communications.
- Maintain inventory integrity through receiving, stock counts, shrinkage control and adherence to loss-prevention procedures.
- Resolve complex customer enquiries and escalations, applying brand-appropriate conflict resolution and recovery techniques.
- Execute promotional rollouts and visual merchandising resets; ensure shop floor standards meet operational and brand expectations.
- Prepare and submit routine operational reports, cash reconciliations and exception logs to district management.
Qualifications
- Proven supervisory experience in luxury or premium retail, with demonstrable sales leadership and coaching outcomes.
- Strong commercial acumen with experience meeting or exceeding sales KPIs and managing schedules and stock processes.
- Excellent interpersonal and communication skills, with a polished client-service orientation appropriate to a luxury brand.
- Availability to work flexible hours including evenings, weekends and peak holiday periods.
- Authorization to work in the United States (if applicable to location).
Skills
Experience
Minimum 2–3 years of retail experience with at least 1 year in a supervisory capacity within a luxury, premium or high-volume apparel/accessories environment. Demonstrated track record of driving sales, coaching teams and managing store-level operations.
Education
High school diploma or equivalent required; tertiary study in retail management, merchandising or a related discipline preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach emphasizes craftsmanship, modern luxury and accessible elegance while fostering a collaborative, client-centric retail culture. As part of Tapestry, the brand offers a professional environment focused on personal development, mentoring and internal mobility across a broad global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.