Clinique Counter Manager

About Clinique

Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.

Clinique is seeking a Counter Manager at John Lewis in Reading to lead and develop Sales Associates and deliver sales, customer service and operational targets through business planning, customer relationship management and in-store events. This is a full-time regular role with a 37.5-hour working week.

Role & Responsibilities

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and leadership of a high-performing team.
• Guide team performance and hold team members accountable.
• Recognize and meet customers’ needs, including handling difficult customer service situations with diplomacy and tact.
• Build and maintain extensive informal networks.
• Model respect, helpfulness and cooperation.
• Contribute to business planning, consumer insights, event management, customer relationship management and front-line marketing.

Qualifications

• Retail sales experience.
• Team leadership experience.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Effective verbal and written communication skills and excellent interpersonal skills.
• Strong customer service skills and ability to win people over.
• Results-oriented, with drive to meet objectives and standards and pursue goals beyond expectations.
• Ability to identify others’ development needs and strengthen their capabilities.
• High attention to detail and organisational skills.
• Ability to work autonomously and contribute to a team.
• Proactive, positive approach to work and tasks.
• Confidentiality, tact and discretion when dealing with people.

Skills

Experience

Retail sales and team leadership experience; the required degree of experience depends on the business and store size.

Workplace

Benefits

Progressive career opportunities, training and development, and a competitive remuneration and benefits package.

Culture

Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.