Clinique Counter Manager Lead

About Clinique

Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.

Clinique seeks a Counter Manager Lead for the Boots store in Trowbridge to drive sales performance and deliver exceptional consumer experiences at the beauty counter. The role combines consumer-focused selling, visual merchandising, operational excellence, and local marketing initiatives, with accountability for achieving daily and weekly targets while maintaining premium retail standards and brand representation.

Role & Responsibilities

• Drive sales turnover and market share through consumer-focused selling, providing excellent service and maintaining premium retail standards
• Achieve and manage daily and weekly sales targets, utilizing commercial reports to inform decision-making and optimize performance
• Maintain credible brand image and brand ambassador responsibilities, ensuring brand values are represented and brought to life at all times
• Plan and execute visual merchandising layouts in accordance with brand guidelines and within agreed timescales
• Manage daily stock replenishment and promotions, ensuring all actions align with company guidelines and maximize sales performance
• Deliver excellence in customer service by implementing measures to improve service levels, manage refunds and complaints, and foster a zero-complaint culture
• Plan and implement local marketing and events initiatives aligned with retailer activity and brand strategy
• Maintain awareness of competitor activities, missed opportunities, and product trends to enhance business performance
• Ensure operational excellence through adherence to store procedures, health and safety compliance, security policies, and retail standards audits
• Leverage digital tools and social media to maintain updated product knowledge, protect brand image, and drive consumer recruitment and retention

Qualifications

• Proven experience in fast-paced retail and/or consumer-facing environments
• Demonstrated ability to drive self-development and professional growth
• Commercial understanding and awareness of the beauty and retail industry
• Effective communication, organization, and prioritization skills
• Knowledge of point-of-sale systems and retail operations management

Skills

Experience

Proven experience in fast-paced retail and consumer-facing environments, with demonstrated commercial understanding and awareness of the beauty and retail industry.

Education

No formal education requirements specified; commercial awareness and retail knowledge preferred.

Culture

Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.