Clinique Counter Manager

About Clinique

Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.

Clinique is seeking a Counter Manager for its Boots Exeter counter to lead and develop Sales Associates and deliver sales, service and operational targets. The role owns business planning, customer recruitment and retention, in-store events, customer relationship management and team performance; it is a 37.5-hour full-time position.

Role & Responsibilities

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and leadership of a high-performing team.
• Guide team performance and hold team members accountable.
• Recognize others’ development needs and strengthen their capabilities.
• Anticipate, recognize and meet customers’ needs, handling difficult service situations with diplomacy and tact.
• Cultivate and maintain extensive informal networks.
• Model respect, helpfulness and cooperation.

Qualifications

• Proven leadership, coaching and business management skills gained in a fast-paced retail environment.
• Effective verbal and written communication skills and excellent interpersonal skills.
• Quality customer service skills and the ability to win people over.
• Results-oriented, with strong drive to meet objectives and standards.
• Pursues goals beyond what is required or expected.
• High attention to detail and strong organisational skills.
• Ability to work autonomously and contribute to a team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact and discretion when dealing with people.
• Retail sales experience.
• Team leadership experience.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems, including email and Microsoft Excel.
• The required degree of experience depends on the business and store size.

Skills

Experience

Retail sales and team leadership experience; the required degree of experience depends on the business and store size.

Benefits

Progressive career opportunities, training and development, and a competitive remuneration and benefits package.

Culture

Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.