- Location
- Chelmsford England UK
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Clinique
Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.
Clinique seeks an inspirational Counter Manager to support the Store Manager in leading and developing a sales team at a John Lewis location. The successful candidate will drive achievement of sales, customer service, and operational targets through coaching, team development, and exemplary retail operations management, including inventory control and cash reconciliation in a fast-paced prestige beauty environment.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets
- Support Store Manager in counter/store operations and strategic initiatives
- Manage inventory, stock levels, and cash reconciliation procedures
- Deliver inspirational, authentic, and personalized customer service experiences
- Oversee point-of-sale transactions and retail systems operations
- Manage retail hours including days, nights, weekends, and special events
- Monitor and report on sales performance and team metrics
- Maintain compliance with company policies and operational standards
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated supervisory or assistant management experience
- Track record of successfully coaching and mentoring team members to meet targets
- Proficiency with retail point-of-sale (POS) software systems
- Strong inventory management and cash reconciliation capabilities
- Ability to provide exceptional, personalized customer service
- Proficiency in Microsoft Office applications
- Legal right to work in the United Kingdom
Skills
Experience
Proven supervisory or assistant management experience in a fast-paced retail environment, with a track record of coaching and developing team members to achieve sales and customer service targets. Previous experience in cosmetics or prestige beauty retail is preferred.
Education
No formal educational qualifications specified; retail or customer service certifications are beneficial but not required.
Workplace
This position is based in Chelmsford, England, UK, within easy reach of London.
Explore jobs in England or in the UK.
Culture
Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clinique, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Point of Sale Manager», «Retail Operations Supervisor», «Sales Floor Manager», «Customer Service Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.