Clinique Counter Manager

About Clinique

Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.

The Counter Manager leads a cosmetics counter for Clinique within a retail environment, driving sales turnover and market share whilst maintaining a professional brand image. The role encompasses consumer-focused sales leadership, operational excellence, visual merchandising, and delivery of brand strategy at the local level, with accountability for daily targets, service standards, and team performance across all sales channels including digital and events.

Role & Responsibilities

• Achieve sales targets and drive market share growth whilst maintaining brand credibility and professional image
• Deliver exceptional consumer service and retail standards, ensuring zero-tolerance approach to complaints and a culture of service excellence
• Execute brand strategy at the local level, including marketing initiatives and event planning aligned to retailer activity
• Manage daily stock replenishment, visual merchandising layout, and product displays to brand guidelines
• Oversee all promotional activities, discounts, and stock management in accordance with company procedures
• Lead consumer recruitment and retention strategy to build a loyal customer base
• Maintain daily retail standards across product presentation, housekeeping, messaging, and pricing
• Develop in-depth product knowledge to deliver industry-leading consumer experience and ensure offerings meet consumer needs
• Leverage digital tools and social media to drive business opportunities and enhance brand image
• Ensure compliance with health, safety, company security policies, and all auditable processes
• Monitor competitor activities and identify market opportunities and trends
• Manage refunds and complaints to mutually satisfactory conclusions, escalating to Area Manager where necessary

Qualifications

• Experience in fast-paced retail and/or consumer-facing environments
• Commercial understanding and awareness of industry trends
• Effective communication, organisation, and prioritisation skills
• Ability to drive self-development and continuous improvement

Skills

Experience

Experience in a fast-paced retail and/or consumer-facing environment, with demonstrated commercial awareness of the cosmetics or beauty industry.

Workplace

Culture

Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.