Clinique Counter Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Counter Manager position at Clinique (Estée Lauder) in Cardiff, Wales. Lead beauty counter sales, operations, and brand representation on a full-time basis.
Role & Responsibilities
- Achieve sales targets and drive market share growth whilst maintaining brand credibility and professional image
- Deliver exceptional consumer service and retail standards, ensuring zero-tolerance approach to complaints and a culture of service excellence
- Execute brand strategy at the local level, including marketing initiatives and event planning aligned to retailer activity
- Manage daily stock replenishment, visual merchandising layout, and product displays to brand guidelines
- Oversee all promotional activities, discounts, and stock management in accordance with company procedures
- Lead consumer recruitment and retention strategy to build a loyal customer base
- Maintain daily retail standards across product presentation, housekeeping, messaging, and pricing
- Develop in-depth product knowledge to deliver industry-leading consumer experience and ensure offerings meet consumer needs
- Leverage digital tools and social media to drive business opportunities and enhance brand image
- Ensure compliance with health, safety, company security policies, and all auditable processes
- Monitor competitor activities and identify market opportunities and trends
- Manage refunds and complaints to mutually satisfactory conclusions, escalating to Area Manager where necessary
Qualifications
- Experience in fast-paced retail and/or consumer-facing environments
- Commercial understanding and awareness of industry trends
- Effective communication, organisation, and prioritisation skills
- Ability to drive self-development and continuous improvement
Skills
Experience
Experience in a fast-paced retail and/or consumer-facing environment, with demonstrated commercial awareness of the cosmetics or beauty industry.
Workplace
The successful candidate will be located in Cardiff, Wales, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clinique, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Lead», «Retail Sales Manager», «Brand Counter Supervisor», «Point of Sale Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.