Clinique Counter Manager

About Clinique

Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.

A dynamic leadership opportunity to manage a Clinique counter at a premium retail location, overseeing a sales team to achieve revenue, customer service, and operational objectives. The successful candidate will develop a strategic business plan, execute targeted customer acquisition initiatives, lead a high-performing team of Sales Associates, and create an exceptional retail experience that drives brand loyalty and sales growth.

Role & Responsibilities

• Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets
• Create and execute an agile business plan focused on customer acquisition, retention, and strategic market targeting
• Manage all point-of-sale operations, including inventory, cash handling, and daily reconciliation
• Organize and execute in-store events and promotional campaigns to drive customer engagement and sales
• Build and maintain strong customer relationships through exceptional service delivery and personalized engagement
• Oversee the recruitment, onboarding, and performance management of the sales team
• Analyze business performance metrics, consumer insights, and market trends to inform strategic decisions
• Ensure compliance with brand standards, company policies, and visual merchandising guidelines
• Monitor and report on KPIs, sales figures, and team performance to senior management

Qualifications

• Proven retail sales experience with demonstrated team leadership capabilities
• Strong verbal and written communication skills with excellent interpersonal abilities
• Results-oriented mindset with drive to meet or exceed sales and operational objectives
• Ability to handle complex customer situations with diplomacy, tact, and professionalism
• High attention to detail and strong organizational skills
• Proficiency with computerized systems, email, and Microsoft Excel
• Strategic planning and business management experience
• Financial acumen with ability to develop budgets and manage resources effectively
• Ability to work both autonomously and collaboratively within a team environment

Skills

Experience

Proven experience in fast-paced retail environments with demonstrated team leadership and business management capabilities. Experience in strategic planning, customer relationship management, and achieving sales targets is essential. Candidates who have progressed from Sales Associate to team leadership roles are particularly encouraged to apply.

Education

No specific educational qualification stated; retail or business-related qualification advantageous.

Culture

Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.